配送ポリシー
🚚 Shipping Policy
Thank you for shopping with Onsen Boys — your order is custom-made just for you!
All of our pieces are made to order and shipped directly from our print partners. This allows us to reduce waste and focus on quality with every item.
📦 Processing Time
Please allow 2–5 business days for order processing before your item ships. Each product is made individually to ensure quality and care.
🌍 Shipping Time (Estimated)
| Region | Estimated Delivery Time |
|---|---|
| Australia | 7–12 business days |
| USA & Canada | 7–15 business days |
| UK & Europe | 7–15 business days |
| Rest of World | 10–20 business days |
Shipping times may vary slightly depending on your location and local carrier delays.
💵 Shipping Costs
Shipping is calculated at checkout based on your location and order size.
📫 Tracking
Once your order has shipped, you will receive a confirmation email with a tracking link. Please allow up to 48 hours for the tracking info to update.
❗️ Delays or Issues
Although rare, delays can occur due to customs, public holidays, or postal disruptions. If your order is significantly delayed, please contact us at info@onsenboys.store and we’ll help you out.
📍 Wrong Address Disclaimer
Please double-check your shipping details before placing your order. If you entered the wrong address, email us ASAP at info@onsenboys.store — once an order has been shipped, we can't guarantee address changes.
📦 Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as “Delivered” by the courier. If this happens, we recommend checking with neighbours or your local post office.